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THIS MESSAGE IS FOR THE OWNER DAVE WHO IS HIGHLY UNPROFESSIONAL IN HANDLING UNSATISFACTORY EXPERIENCES IN HIS RESTAURANT AND WHO PROMISED A GIFT CERTIFICATE OVER 3 WEEKS AGO BUT NEVER RECEIVED SO I ASSUME THAT IT WAS NOT TAKEN SERIOUSLY ENOUGH AND HAD NO INTENTION OF MAILING IN THE FIRST PLACE!!!
I saw an ad in the Coventry Reminder for fish & chips 2 for $16.99. It was our first visit and we dined on a Friday night at 8pm and upon entering were told that the kitchen was backed up and that we could not be seated for 15 minutes even though we could see several empty tables available. We were seated next to the kitchen in the back of the restaurant. It was incredibly noisy. We ordered clams casino, bowl of white clam chowder and fish & chips. The appetizers and soup was OK but the entire dinner was cold, oily, and soggy. The waitress never stopped to ask if everything was satisfactory. So at time of bill I mentioned to her how terrible the fish and chips were and she said "you have a coupon" when I suggested that it be taken off of the bill. SO! I asked for a manager and to my dismay I was told there was not one on staff that night and she had no authority to do so. It was like pulling teeth to get the name of a manager or owner from her. But finally she mentioned a name...Dave...owner...I presume and we asked for a copy of the bill of which she rolled her eyes. I called immediately the next afternoon and spoke to Dave to explain the situation and he said he was not made aware of the situation. I asked that I be credited for the fish & chips to which he replied "I cannot do that but a gift certificate would be issued and mailed. 2 weeks went by and none received so I called again to which he replied that he would talk to his manager. It has been 10 more days since our conversation and nothing. Needless to say, I WILL NOT BE DINING AT THIS ESTABLISHMENT AGAIN AND WILL BE POSTING ON FB, telling all my family, friends, and casino workers who live in the area, providing poor rating comments on ALL RI DINING WEBSITES for the horrible experience and unprofessionalism of this restaurant. WORD OF MOUTH can make or break a business in today's tough economy. I HOPE THEY ARE OUT OF BUSINESS SOON!!!
23 Kenney DriveCranston, R.I., 02920
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